{% extends "ChakaStatistiquesBundle:base.html.twig" %} {% block pagetitle %}Statistiques des appels {{ titre }}{% endblock %} {% block body %}
{% include "ChakaStatistiquesBundle:Statistiques:form_stats.html.twig" %}
{% include "ChakaStatistiquesBundle:Statistiques:form_export.html.twig" %}
{% set total_app_recus = 0 %} {% set total_app_svi = 0 %} {% set total_callcenter = 0 %} {% set total_app_presentes = 0 %} {% set total_app_traites = 0 %} {% set nb_app_traites_moins_30s = 0 %} {% set total_app_dissuades = 0 %} {% set total_app_perdus = 0 %} {% set total_app_perdus_exp = 0 %} {% set total_app_perdus_inexp = 0 %} {% set total_abandon_exp = 0 %} {% set total_abandon_inexp = 0 %} {% set total_app_fermeture = 0 %} {% set nb_op_connecte = 0 %} {% for stats in statistiques %} {% if sortie.criteres == 1 %} {##} {% elseif sortie.criteres == 2 %} {% elseif sortie.criteres == 3 %} {% set current_date = "now"|date('Y') %} {% elseif sortie.criteres %} {% endif %} {% set total_app_recus = total_app_recus + stats.total_app_recus %} {% set total_app_svi = total_app_svi + stats.total_app_svi %} {% set total_callcenter = total_callcenter + stats.total_callcenter %} {% set total_app_presentes = total_app_presentes + stats.total_app_presentes %} {% set total_app_traites = total_app_traites + stats.total_app_traites %} {% set nb_app_traites_moins_30s = nb_app_traites_moins_30s + stats.nb_app_traites_moins_30s %} {% set total_app_dissuades = total_app_dissuades + stats.total_app_dissuades %} {% set total_app_perdus = total_app_perdus + stats.total_app_perdus %} {% set total_app_perdus_exp = total_app_perdus_exp + stats.total_app_perdus_exp %} {% set total_app_perdus_inexp = total_app_perdus_inexp + stats.total_app_perdus_inexp %} {% set total_abandon_exp = total_abandon_exp + stats.total_abandon_exp %} {% set total_abandon_inexp = total_abandon_inexp + stats.total_abandon_inexp %} {% set total_app_fermeture = total_app_fermeture + stats.total_app_fermeture %} {% set nb_op_connecte = nb_op_connecte + stats.nb_op_connecte %} {% endfor %}
{% if sortie.criteres == 1 %} HORAIRE {% elseif sortie.criteres == 2 %} JOUR {% elseif sortie.criteres == 3 %} MOIS {% else %} DATE {% endif %} TOTAL APPELS TAUX APPELS DUREE MOYENNE NBR
OP
CON
ACW DMT SLA
(en %)
TOTAL SVI PREcc PRESop DECROCHES DISS PERDUS ABANDON HOR TRAITES PERDUS ABANDON HOR
TOTAL -30s TOTAL EXP INEXP TOTAL EXP INEXP EFFIC SVI OP EXP INEXP EXP INEXP APP ATT DIALG PAU
{{ stats.date_stat|date('d-m-Y') }} {{ stats.horraire }} {{ stats.date_stat|date("d") }}{{ stats.annee }}{{ stats.date_stat|date('d-m-Y') }}{{ stats.total_app_recus }} {{ stats.total_app_svi }} {{ stats.total_callcenter }} {{ stats.total_app_presentes }} {{ stats.total_app_traites }} {{ stats.nb_app_traites_moins_30s }} {{ stats.total_app_dissuades }} {{ stats.total_app_perdus }} {{ stats.total_app_perdus_exp }} {{ stats.total_app_perdus_inexp }} {{ stats.total_abandon_exp + stats.total_abandon_inexp }} {{ stats.total_abandon_exp }} {{ stats.total_abandon_inexp }} {{ stats.total_app_fermeture }} {{ stats.taux_app_traite|number_format(2,'.',' ') }} {{ stats.taux_app_svi|number_format(2,'.',' ') }} {{ stats.taux_app_op|number_format(2,'.',' ') }} {{ stats.taux_app_perdus_exp|number_format(2,'.',' ') }} {{ stats.taux_app_perdus_inexp|number_format(2,'.',' ') }} {{ stats.taux_abandon_exp|number_format(2,'.',' ') }} {{ stats.taux_abandon_inexp|number_format(2,'.',' ') }} {{ stats.taux_app_fermeture|number_format(2,'.',' ') }} {{ stats.duree_moy_appel|number_format(2,'.',' ') }} {{ stats.duree_moy_attente|number_format(2,'.',' ') }} {{ stats.duree_moy_dialogue|number_format(2,'.',' ') }} {{ stats.duree_moy_pause|number_format(2,'.',' ') }} {{ stats.nb_op_connecte }} {{ stats.acw|number_format(2,'.',' ') }} {{ stats.dmt|number_format(2,'.',' ') }} {{ stats.service_level|number_format(2,'.',' ') }}
TOTAUX {{ total_app_recus|number_format(0,'.',' ') }} {{ total_app_svi|number_format(0,'.',' ') }} {{ total_callcenter|number_format(0,'.',' ') }} {{ total_app_presentes|number_format(0,'.',' ') }} {{ total_app_traites|number_format(0,'.',' ') }} {{ nb_app_traites_moins_30s|number_format(0,'.',' ') }} {{ total_app_dissuades|number_format(0,'.',' ') }} {{ total_app_perdus|number_format(0,'.',' ') }} {{ total_app_perdus_exp|number_format(0,'.',' ') }} {{ total_app_perdus_inexp|number_format(0,'.',' ') }} {{ total_abandon_exp + total_abandon_inexp }} {{ total_abandon_exp|number_format(0,'.',' ') }} {{ total_abandon_inexp|number_format(0,'.',' ') }} {{ total_app_fermeture|number_format(0,'.',' ') }} {{ nb_op_connecte|number_format(0,'.',' ') }}
{#{% include "ChakaStatsBundle:Statistiques:charts.html.twig" %}#}
{% endblock %} {% block javascripts %} {#{% include "ChakaStatsBundle:Statistiques:charts_js.html.twig" %}#} {% include "ChakaStatistiquesBundle:Statistiques:form_stats_scripts.html.twig" %} {% endblock %}